PRIVACY POLICY
Unknown Server (unknownserver.app)
Last updated: December 2025
1. INTRODUCTION
Unknown Server (hereinafter referred to as "Unknown Server", "we", "us", or "our") is committed to protecting the privacy of our users and customers. This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you use our website unknownserver.app and our hosting services.
By accessing our website or using our services, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our services.
This policy complies with applicable data protection regulations, including the European Union's General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant privacy legislation.
2. DATA CONTROLLER
The data controller for your personal data is Unknown Server. For any inquiries related to privacy or the processing of your data, you may contact us through the means indicated in the Contact section of this policy.
3. INFORMATION WE COLLECT
3.1 Information You Provide to Us
We collect information that you provide directly to us when:
• Account registration information: full name, email address, phone number, postal address, username, and password.
• Billing information: credit/debit card data, PayPal information, billing address, tax identification number (when applicable).
• Domain information: registrant, administrator, and technical contact data as required by ICANN.
• Support communications: content of support tickets, emails, chats, and any communication with our team.
• Verification information: identity documents when necessary to verify your account or comply with legal requirements.
3.2 Information Collected Automatically
When you use our services, we automatically collect certain technical information:
• Connection data: IP address, browser type and version, operating system, Internet Service Provider (ISP).
• Usage data: pages visited, time spent, browsing patterns, links clicked, features used.
• Device data: device type, unique device identifiers, language and timezone settings.
• Server logs: access logs, errors, and activity on contracted hosting services.
3.3 Information from Third Parties
We may receive information about you from third parties, including: payment processing providers, fraud prevention services, domain registrars, and publicly available sources.
4. HOW WE USE YOUR INFORMATION
We use the collected information for the following purposes:
4.1 Service Provision
• Create and manage your user account
• Provide, maintain, and improve our hosting services
• Process transactions and send related notifications
• Register and manage domains on your behalf
• Provide technical support and respond to your inquiries
4.2 Security and Compliance
• Detect, investigate, and prevent fraudulent or illegal activities
• Protect the security and integrity of our network and systems
• Comply with legal and regulatory obligations
• Enforce our Terms of Service
4.3 Communications
• Send important notifications about your account and services
• Send updates about changes to our services or policies
• Send marketing communications (with your prior consent)
• Respond to your requests, questions, and comments
4.4 Service Improvement
• Analyze the use of our services to improve user experience
• Develop new products, services, and features
• Conduct research and statistical analysis
5. LEGAL BASIS FOR PROCESSING
We process your personal data based on the following legal bases:
• Contract performance: processing is necessary to provide the services you have contracted.
• Legitimate interest: we have a legitimate interest in preventing fraud, maintaining network security, and improving our services.
• Legal compliance: processing is necessary to comply with legal obligations.
• Consent: for marketing communications and non-essential cookies, we obtain your prior consent.
6. HOW WE SHARE YOUR INFORMATION
We do not sell your personal data to third parties. However, we may share your information in the following circumstances:
6.1 Service Providers
We share information with service providers who help us operate our business, including: payment processors (to process transactions), infrastructure providers (data centers, CDN), support services (chat, tickets), domain registrars (as required by ICANN), security and fraud prevention services, and analytics and metrics services.
6.2 Legal Requirements
We may disclose your information when necessary to: comply with a legal obligation, respond to legitimate requests from public authorities, protect the rights, property, or safety of Unknown Server or third parties, detect, prevent, or address fraud, security, or technical issues.
6.3 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any changes in ownership or control of your personal data.
6.4 Domain WHOIS Information
Domain registrant information may be made public through the WHOIS database according to ICANN policies. We offer domain privacy protection services to protect your personal data from public WHOIS when available.
7. COOKIES AND SIMILAR TECHNOLOGIES
7.1 What Are Cookies
Cookies are small text files that are stored on your device when you visit our website. We use cookies and similar technologies (such as web beacons and pixels) for various purposes.
7.2 Types of Cookies We Use
• Essential cookies: necessary for website functionality, such as keeping you logged in and remembering your shopping cart. They cannot be disabled.
• Performance cookies: help us understand how visitors interact with our website, collecting anonymous information.
• Functional cookies: allow us to remember your preferences (such as language or region) to provide a personalized experience.
• Marketing cookies: used to display relevant ads and measure the effectiveness of our advertising campaigns.
7.3 Cookie Control
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our website. Most browsers allow you to view installed cookies, delete specific or all cookies, and block cookies from certain or all sites.
8. DATA SECURITY
We implement technical, administrative, and physical security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
• SSL/TLS encryption for all data transmissions
• Password encryption using secure algorithms
• Firewalls and intrusion detection systems
• Restricted access to personal data limited to authorized personnel only
• Continuous security monitoring and regular audits
• Regular backups in secure locations
However, no data transmission or storage system is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security of transmitted or stored data.
9. DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. The criteria used to determine retention periods include:
• Account data: during the term of the contractual relationship and up to 5 years thereafter to comply with legal and tax obligations.
• Billing data: minimum 7 years according to tax and accounting requirements.
• Server logs: generally between 30 days and 1 year, depending on the type of log.
• Support communications: during the contractual relationship and up to 3 years thereafter.
• Marketing data: until you withdraw your consent.
10. YOUR PRIVACY RIGHTS
Depending on your location, you may have the following rights regarding your personal data:
10.1 Rights Under GDPR (EU/EEA Users)
• Right of access: request a copy of the personal data we hold about you.
• Right to rectification: request correction of inaccurate or incomplete data.
• Right to erasure: request deletion of your personal data in certain circumstances.
• Right to restriction: request restriction of processing of your data.
• Right to data portability: receive your data in a structured format and transfer it to another controller.
• Right to object: object to processing of your data for direct marketing or based on legitimate interests.
• Right to withdraw consent: where processing is based on consent, withdraw it at any time.
• Right to lodge a complaint: with the data protection authority in your country.
10.2 Rights Under CCPA (California Residents)
California residents have additional rights under the California Consumer Privacy Act (CCPA):
• Right to know: what personal information we collect, use, disclose, and sell.
• Right to delete: request deletion of personal information.
• Right to opt-out: of the sale of personal information (note: we do not sell personal information).
• Right to non-discrimination: we will not discriminate against you for exercising your privacy rights.
10.3 How to Exercise Your Rights
To exercise any of these rights, you may contact us through the means indicated in the Contact section. We will verify your identity before processing your request. We will respond to requests within the applicable legal timeframes (generally 30 days for GDPR, 45 days for CCPA).
11. INTERNATIONAL DATA TRANSFERS
Your personal data may be transferred to and processed in countries other than your own, where different data protection laws may apply. When we transfer data outside the European Economic Area (EEA), we implement appropriate safeguards, such as standard contractual clauses approved by the European Commission, certification under the EU-U.S. Data Privacy Framework (when applicable), or other measures approved by data protection authorities.
12. CHILDREN'S PRIVACY
Our services are not directed to persons under 18 years of age (or the age of majority in your jurisdiction). We do not knowingly collect personal information from minors. If we discover that we have collected personal information from a minor without verifiable parental consent, we will take steps to delete such information from our systems.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can take the necessary action.
13. LINKS TO THIRD-PARTY SITES
Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We recommend that you review the privacy policies of any third-party sites you visit. Unknown Server is not responsible for the privacy practices of third-party websites.
14. MARKETING COMMUNICATIONS
With your consent, we may send you marketing communications about our products, services, special offers, and news. You can opt out of receiving these communications at any time through the "unsubscribe" link included in each email, by contacting us directly, or by updating your preferences in your control panel.
Please note that even if you opt out of marketing communications, we will continue to send you important transactional and service communications related to your account and contracted services.
15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in our information practices, legal requirements, or for other operational reasons. When we make significant changes, we will notify you via email to the address associated with your account, a prominent notice on our website, or by updating the "last updated" date at the beginning of this policy.
We recommend that you review this policy periodically. Continued use of our services after any modifications constitutes your acceptance of the updated policy.
16. CONTACT INFORMATION
If you have questions, concerns, or requests related to this Privacy Policy or the processing of your personal data, you may contact us through:
Website: https://unknownserver.app/contact.php
Ticket System: https://unknownserver.app/submitticket.php
Telegram: https://t.me/loquillocastro
For requests related to your privacy rights, please include sufficient information so we can verify your identity and process your request efficiently.
17. ADDITIONAL REGULATORY COMPLIANCE
Unknown Server is committed to complying with applicable data protection laws in the jurisdictions where we operate. In addition to GDPR and CCPA, we comply with Mexico's Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP), Spain's Organic Law on Data Protection (LOPD), and other applicable national data protection legislation.
If you have questions about compliance with any specific legislation, please do not hesitate to contact us.
© 2025 Unknown Server. All rights reserved.
